Shipping Policy
Shipping Policy
Delivery details for furniture, homewares and special order pieces from Gray & Co.
Last updated: 1 June 2026
Gray & Co ships homewares, decor, tableware, fragrance and selected furniture from Australia. Shipping costs and delivery timing depend on the item size, destination and whether specialist freight is required.
Standard Orders
Smaller homewares and decor items are shipped using standard parcel services where possible. Shipping options and charges are shown at checkout before payment is completed.
Furniture, Mirrors and Bulky Items
Furniture, mirrors, oversized lighting, fragile pieces and selected one-of-a-kind items may require a separate freight quote. If additional freight is required, we will contact you after purchase to confirm the safest and most suitable delivery option.
Free Shipping
Free shipping promotions apply only to eligible items and eligible metro delivery areas. Furniture, bulky goods, fragile items and selected products may be excluded from free shipping offers.
International Shipping
International shipping may be available on selected items. Customs duties, import taxes and local charges are the responsibility of the customer and are not controlled by Gray & Co.
Delivery Timing
Delivery timeframes are estimates only. We will provide tracking where available and will contact you if an order requires special handling or freight coordination.
Questions
For shipping questions, furniture freight quotes or delivery support, email gray@grayandco.com.au.